frequently asked questions

We partner with various non-profits for fundraisers such as:

K-12 Schools
Youth Based Charities & Outreach Programs
Food & Agriculture-Based Programs
Other 501(c)(3) organizations

We are not able to support the following types of organizations and causes:

For-profit organizations or businesses
Political or religious groups
Individual causes
Organizations that discriminate against a person or a group on the basis of gender, ethnicity, age, race, national origin, disability, political affiliation, sexual orientation or religious belief.

Urban Plates will donate 20% of the net proceeds from valid orders (excluding any tax, tip, delivery fees, orders placed through third-party platforms, catering orders, or gift card purchases) placed at the restaurant and online.

A minimum net sales amount of $250 from your event is required to be eligible to receive any donation of event proceeds.

We require at least one month's notice to give us time to review your application and schedule your fundraiser.

If your fundraiser application is approved, we will create a flyer for you to promote your event!

All promotion must be done prior to the event and not at the restaurant. Setting up tables, stands, or passing out flyers in or directly outside Urban Plates is not permitted.

For purchases to count towards your fundraiser, your supporters must either a) make their purchase at the register and present a physical fundraiser flyer or digital flyer on a mobile device, or b) order online at urbanplates.com or on the Urban Plates app and enter your fundraiser’s code during the checkout process. Catering orders, orders placed through third-party platforms (e.g., DoorDash), and gift card purchases will not count towards your fundraiser.

If you're already in contact with someone from our team, please email them your new requested date. If you have not yet heard from someone, please inform them of your new requested date once you receive a reply.

Plate Pass Membership Code

This membership code is only available to Plate Pass members. Join now to enjoy full access.

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Plate Pass Terms & Rules

: Plate Pass is a membership subscription available exclusively at Urban Plates. It saves members 20% on all main menu food and beverage purchases made at the restaurant (cashier), on the website, or app for the duration of the membership. Plate Pass memberships are valid from the date of the purchase of the membership and automatically renew unless canceled. Plate Pass is not available for gift card purchases, delivery, catering, and limited-time holiday meals (e.g., Thanksgiving turkey & Easter ham).
: The 20% savings applies to all main menu food and beverage items including non-catering food items, beverages, desserts, and add-ons (e.g., extra protein, extra sides, add-on avocado). Delivery, catering, and gift card orders are not part of the Plate Pass program. Plate Pass is not available with any other bundles, discounts or offers. Thanksgiving turkey items and Easter ham are excluded from Plate Pass. The 20% savings is subject to all applicable sales taxes and the 3% surcharge that is added to all Urban Plates dine-in and takeout orders.
: Plate Pass can be used for orders placed at the restaurant (cash register), on the Urban Plates website, or with the Urban Plates app.
: Monthly: $5 per month, billed monthly, 20% discount for dine-in and takeout (including alcohol).
6-Month: $30 for six months, billed every six months, 20% discount for dine-in, takeout, and delivery.
12-Month: $60 for twelve months, billed every twelve months, 20% discount for dine-in and takeout. Memberships are valid from date purchased & auto-renew.
: A Plate Pass membership shall be valid from the date of purchase (“Plate Pass period”). The Plate Pass membership will automatically renew at the end of each billing cycle until cancelled. For example, if a monthly membership is purchased on January 12th, it will renew on February 12th unless cancelled. Fees are subject to change with prior notice. Members may cancel at any time via the Urban Plates app, website, or by emailing platepass@urbanplates.com. Cancelled subscriptions are not eligible for a refund.
: The Plate Pass price will be applied at checkout. Menu prices show normally, but the 20% savings appears as a discount line item on your receipt. For example, a $19 entree will show as $19, with a $3.80 discount applied.
: Members may cancel anytime via the app, website, or by emailing platepass@urbanplates.com. Cancelled subscriptions are not eligible for a refund and the cancellation becomes effective at the end of the current Plate Pass period.
: A Plate Pass membership must be purchased online using the Urban Plates website or app. Once purchased, it can be used at the restaurant register.
: Applies to all menu items including non-catering food, beverages, desserts, and add-ons. Excludes catering, gift cards, and holiday meals. Cannot be combined with other discounts or bundles. Subject to sales tax and 3% surcharge.
: Members can order up to 15 entrées per order. Unlimited orders are allowed during each membership period, but catering is excluded.
: Plate Pass can be used for dine-in and take-out orders in-restaurant, on the website, or app. Delivery is not eligible.
: Memberships are tied to the account holder and cannot be shared with others.
: Plate Pass must be purchased by the account holder who will use it. It cannot be gifted or transferred.
: Plate Pass cannot be applied to delivery orders, catering, or gift cards, whether placed through Urban Plates or third-party delivery services.
: By purchasing a Plate Pass subscription, the member agrees to allow Urban Plates to charge recurring fees until cancelled. The member acknowledges that Plate Pass auto-renews, understands cancellation terms, and confirms that sharing memberships is not allowed.

frequently asked questions

Plate Pass Membership Code

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Plate Pass Terms & Rules

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