Messaging Privacy Policy

This Messaging Program Privacy Policy explains how Urban Plates collects and uses information about you in relation to its text message marketing program (the “Messaging Service”). We use Attentive to provide the Messaging Service to you. For the purposes of the Messaging Service, Twilio acts as our service provider and data processor of your information.

Collection of Information

We collect various information on our behalf from and about you, including information you directly provide when you use the Messaging Service. For example, we collect the phone number and email address you provided when signing up for the Messaging Service. When you send messages via the Messaging Service, we will also collect your messaging history and any information included in those messages.

We may also collect information about you using cookies or similar technologies. Cookies are pieces of information that are stored by your browser on the hard drive or memory of your device. Cookies enable personalization of your experience on the Messaging Service (e.g., sending you personalized text messages such as shopping cart reminders).

If you participate in a contest, sweepstakes, research study, or email survey associated with the Messaging Service, we will collect basic contact information and any other information you choose to provide in connection with these activities. We will also collect your contact information if you contact us with questions about the Messaging Service or for customer service.

Use of Information

We use your information to deliver, analyze, maintain, and support the Messaging Service. We may also use your information to enhance the Messaging Service features and customize and personalize your experiences on the Messaging Service.

Sharing of Information

We may share, transfer, or disclose your information if you consent to us doing so, as well as in the following circumstances:

Service Providers: We may share your information with third parties to help us provide the Messaging Service to you.
Legal Requirement and Protection of Twilio and Others: We may disclose your information as we believe such disclosure is necessary or appropriate to comply with applicable law and legal processes, respond to requests from public and government authorities, enforce a contract with us, protect our rights, privacy, safety, or property, and allow us to pursue available remedies or limit the damages that we may sustain.

From time to time, we may share aggregate or de-identified information about use of the Messaging Service, and such aggregated or de-identified information may be shared with any third party, including advertisers, promotional partners, and sponsors.

Protection of Information

We take a variety of physical, technical, administrative, and organizational security measures based on the sensitivity of the information we collect to protect your information against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure, or access. Unfortunately, no online activity can be guaranteed to be 100% secure. While we strive to protect your information against unauthorized use or disclosure, we cannot ensure or warrant the security of any information you provide. We do not accept liability for unintentional disclosure.

Retention of Information

We retain your information for as long as you participate in the Messaging Service or as needed to comply with applicable legal obligations. We will also retain and use your information as necessary to resolve disputes, protect us and our customers, and enforce our agreements.

Choices and Controls

Consent to receive automated marketing text messages is not a condition of any purchase. You can opt-out of receiving further commercial text messages via the Messaging Service by responding to any of our text messages with any of the following replies: STOP, END, CANCEL, UNSUBSCRIBE, or QUIT. For additional opt-out information, please review our Terms and Conditions.

Customer Care

If you are experiencing any problems with the Messaging Service, please email sms@urbanplates.com.

Main Privacy Policy

By signing up to receive text messages from us, you also agree to our main Privacy Policy.

Your Privacy Choices

Do not sell or share my personal data.

When you visit our website, we store cookies on your browser to collect information. The information collected might relate to you, your preferences or your device, and is mostly used to make the site work as you expect it to and to provide a more personalized web experience. However, you can choose not to allow certain types of cookies, which may impact your experience of the site and the services we are able to offer. Click on the different category headings to find out more and change our default settings according to your preference. You cannot opt-out of our First Party Strictly Necessary Cookies as they are deployed in order to ensure the proper functioning of our website (such as prompting the cookie banner and remembering your settings, to log into your account, to redirect you when you log out, etc.). For more information about the First and Third Party Cookies used please follow this link.

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Strictly Necessary Cookies

Always Active

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

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Share or Sale of Personal Data

Under the CPRA, you have the right to opt-out of the sale or sharing of your personal information to third parties. These cookies collect information for analytics and to personalize your experience with targeted ads. You may exercise your right to opt out of the sale or sharing of personal information by using this toggle switch. If you opt out we will not be able to offer you personalized ads and will not hand over your personal information to any third parties. Additionally, you may contact our legal department for further clarification about your rights as a California consumer by using this Exercise My Rights link.

Targeting Cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Plate Pass Membership Code

This membership code is only available to Plate Pass members. Join now to enjoy full access.

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Plate Pass Terms & Rules

: Plate Pass is a membership subscription available exclusively at Urban Plates. It saves members 20% on all main menu food and beverage purchases made at the restaurant (cashier), on the website, or app for the duration of the membership. Plate Pass memberships are valid from the date of the purchase of the membership and automatically renew unless canceled. Plate Pass is not available for gift card purchases, delivery, catering, and limited-time holiday meals (e.g., Thanksgiving turkey & Easter ham).
: The 20% savings applies to all main menu food and beverage items including non-catering food items, beverages, desserts, and add-ons (e.g., extra protein, extra sides, add-on avocado). Delivery, catering, and gift card orders are not part of the Plate Pass program. Plate Pass is not available with any other bundles, discounts or offers. Thanksgiving turkey items and Easter ham are excluded from Plate Pass. The 20% savings is subject to all applicable sales taxes and the 3% surcharge that is added to all Urban Plates dine-in and takeout orders.
: Plate Pass can be used for orders placed at the restaurant (cash register), on the Urban Plates website, or with the Urban Plates app.
: Monthly: $5 per month, billed monthly, 20% discount for dine-in and takeout (including alcohol).
6-Month: $30 for six months, billed every six months, 20% discount for dine-in, takeout, and delivery.
12-Month: $60 for twelve months, billed every twelve months, 20% discount for dine-in and takeout. Memberships are valid from date purchased & auto-renew.
: A Plate Pass membership shall be valid from the date of purchase (“Plate Pass period”). The Plate Pass membership will automatically renew at the end of each billing cycle until cancelled. For example, if a monthly membership is purchased on January 12th, it will renew on February 12th unless cancelled. Fees are subject to change with prior notice. Members may cancel at any time via the Urban Plates app, website, or by emailing platepass@urbanplates.com. Cancelled subscriptions are not eligible for a refund.
: The Plate Pass price will be applied at checkout. Menu prices show normally, but the 20% savings appears as a discount line item on your receipt. For example, a $19 entree will show as $19, with a $3.80 discount applied.
: Members may cancel anytime via the app, website, or by emailing platepass@urbanplates.com. Cancelled subscriptions are not eligible for a refund and the cancellation becomes effective at the end of the current Plate Pass period.
: A Plate Pass membership must be purchased online using the Urban Plates website or app. Once purchased, it can be used at the restaurant register.
: Applies to all menu items including non-catering food, beverages, desserts, and add-ons. Excludes catering, gift cards, and holiday meals. Cannot be combined with other discounts or bundles. Subject to sales tax and 3% surcharge.
: Members can order up to 15 entrées per order. Unlimited orders are allowed during each membership period, but catering is excluded.
: Plate Pass can be used for dine-in and take-out orders in-restaurant, on the website, or app. Delivery is not eligible.
: Memberships are tied to the account holder and cannot be shared with others.
: Plate Pass must be purchased by the account holder who will use it. It cannot be gifted or transferred.
: Plate Pass cannot be applied to delivery orders, catering, or gift cards, whether placed through Urban Plates or third-party delivery services.
: By purchasing a Plate Pass subscription, the member agrees to allow Urban Plates to charge recurring fees until cancelled. The member acknowledges that Plate Pass auto-renews, understands cancellation terms, and confirms that sharing memberships is not allowed.

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Messaging Privacy Policy

Collection of Information

Use of Information

Sharing of Information

Protection of Information

Retention of Information

Choices and Controls

Customer Care

Main Privacy Policy

Your Privacy Choices

Do not sell or share my personal data.

Manage Consent Preferences

Targeting Cookies

Performance Cookies

Plate Pass Membership Code

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Plate Pass Terms & Rules

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